The Basics

• Update to our Sports Section
• Sports Betting Not Available in Ireland
• Sports Betting on Monopoly Casino
• Placing a bet with us...
• Understanding Odds
• Betting Glossary

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Source of Funds Verification Process

• Source of Funds Verification Process: Common Questions
• What is the 'Source of Funds Verification Process'?
• Speak with our Customer Due Diligence Team

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About Us

• Game Fairness
• My Data
• Contact Us
• How do I make a complaint?

General Troubleshooting

• I can't access the website...
• How do I know if an email is actually from MONOPOLY Casino?
• What happens if I'm using an 'Ad-Blocker'?
• Why am I not receiving emails from you?
• How can I fix my connection issues?
• What are Temporary Internet Files and how do I clear them?

Safer Gambling

• Beacon Reflect
• What is GamProtect?
• Tips for Safer Gambling
• Responsible Gambling Tools
• Your Gambling and You
• What is GAMSTOP and how does it work?

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Login & Password

• How to reopen or reactivate my account?
• Playing from outside of the UK & Ireland
• I've forgotten my login details...
• I received an error message when I tried to log in...
• I can't login, what should I do?
• I'm having problems resetting my password...

Box Bonanzas & Offers

• Where has my Box Bonanza Game Gone?
• How can I use my Free Spins?
• I've had an issue opening the Box Bonanza that I won...
• I haven't received my Box Bonanza...
• I opted into a promotion but haven't received anything...
• What promotions can I take part in?

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Withdrawals

• Withdrawals: All you need to know
• How do I withdraw?
• Can I withdraw to Google Pay?
• Apple Pay Withdrawals
• How do I withdraw when my card details have expired?
• There's been an issue with my withdrawal...

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Sports Queries & Rules

• American Football Betting Guide
• Horse Racing Betting Guide
• Tennis Betting Guide
• Darts Betting Guide
• Rugby Betting Guide
• Golf Betting Guide

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Chat Community

• What has happened to the Chat Rooms?

Bingo & Mini-games

• What Is Playoff Palace?
• All you need to know about Mini-Games...
• All you need to know about Bingo...

Device Help

• I need help with accessing the MONOPOLY Casino app...
• I need help with accessing MONOPOLY Casino on a Browser...
• How do I enable 'auto-rotate' on my device?

Account Limits

• What limits are on my account?
• Stake Limits - All you need to know...
• Why is there a limit on my account?
• Spend Limits: All you need to know...

Age and Address Verification

• How do I verify my account?
• Why do I need to provide documents to verify my account?
• Sending my documents...
• Speak With Our Verification Team

Registration

• How do I register an account?

Welcome Offer

• I've had an issue with the Welcome Offer...
• What is the Sports Welcome Offer?
• What is our Free Spins Welcome Offer?

Bet Placement & Settlement

• Why hasn't my Sports promotion bet qualified?
• How is my bet settled?
• What is 'Live Betting'?
• All you need to know about the 'Betslip'...
• My bet has been settled incorrectly...
• When will my bet be settled?

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Policies

• I have a media related enquiry. Who do I contact?
• Age Verification Policy

Updating Details

• Direct Marketing Preferences
• Welcome Back! Tips for Returning Players...
• How do I update my payment details?
• Verifying my email address...
• How do I unsubscribe from marketing emails?
• How do I update my personal details?

Slots

• Why does my balance show a different number in this game?
• I can't find a game
• Light & Wonder Games Update
• What is 'Jackpot Blast!' and how does it work?
• What is 'Return to Player' (RTP) percentage?
• What is a 'Jackpot' and how can I win one?

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Games Help

• My Games are not loading on the App
• Why are my games not loading?

Self-Exclusion

• Return from Self Exclusion
• Should I Self-Exclude my account?
• Can I reopen an account after a Self-Exclusion?
• What is a 'Self-Exclusion'?

Loyalty Rewards

• Daily & Monthly Game Update
• Do I receive a reward for my Birthday?
• Am I due a loyalty reward or bonus?
• What is the 'Plus' scheme?

Deposits

• I've had an issue depositing to my account...
• What is Quick Deposit?
• Deposits: All you need to know

Tools & Features

• Sports Betting: What is Super Boost?
• Sports Betting: What is Smart Sub?
• Horse Racing: Smart View
• Why is Cash‑Out not available for my bet?
• What is the '2 UP Early Payout' feature?
• What is 'Acca Hub'?

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Cool Off

• What is a 'Cool Off' and how do I request one?
• How do I know when my 'Cool Off' ends?

Closing My Account

• How do I close my account?
• Why has my account been closed?

Refer a Friend

• I have not received my 'Refer a Friend' reward…
• What is the 'Refer a Friend' Scheme?

Payment Details

• Why can’t I use Instant Bank Transfer?
• How can I block / unblock a payment method?
• Are my payment details secure?
• How do I make a change to my withdrawal method?
• How do I make a change to my deposit method?

Session Controls

• Session Limits
• What is a Session Reminder?

History

• How can I check my account history?

Poker

• Changes to iPoker Games

Data Security

• Protection of Your Account Funds
• Data Protection and Security
• Keeping my information safe...
• Data Subject Access Requests