When will I receive my withdrawal?
You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. Please note that for security reasons, we op...View More
I opted into a promotion but haven't received anything...
We understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could be a couple of reasons for this. Firstly, it could be because the promo...View More
Am I due a loyalty reward or bonus?
We're always reviewing accounts and if you're ever due a reward, we'll pop one onto your account for you to enjoy! There is no need to contact our Customer Support team, as they can't credit these ...View More
I'm unable to login, what should I do?
If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more:I've forgotten my password, how do I reset it? You can reset your password w...View More
Why has my account been closed?
Your account may have been closed for a number of reasons. In most situations, we will aim to reach out to you as soon as possible to let you know the reason why this has happened, so please check ...View More
What limits are on my account?
We believe that playing for fun and being in a safe environment goes hand in hand and as a safety net, we have applied a net deposit limit to your account. Net deposit limits work differently to th...View More