How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. Please note that for security reasons, we op...View More
How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and ...View More
Am I due a loyalty reward or bonus?
We're always reviewing accounts and if you're ever due a reward, we'll pop one onto your account for you to enjoy! There is no need to contact our Customer Support team, as they can't credit these ...View More
I'm unable to login, what should I do?
If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more: I've forgotten my password, how do I reset it? You can reset your passwo...View More
Why has my account been closed?
Your account may have been closed for a number of reasons. In most situations, we will aim to reach out to you as soon as possible to let you know the reason why this has happened, so please check ...View More
I've had a problem playing the Daily / Monthly Free Game...
We appreciate that our Daily & Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questio...View More