Why is my withdrawal still pending?
Over the weekend it can often take our payment provider a little while to update your payment status, and as a result of this, your withdrawal might still show as "Pending" on your Payment History....View More
How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests. We will process your winnings w...View More
How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and the conn...View More
I'm unable to login, what should I do?
If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...View More
How do I reset my password?
If you cannot remember some part of your log in details don’t worry, there is something you can do:• Click ‘Forgotten Details?’ from the Home page• You need to enter the email address that is regis...View More
I've had a problem playing the Daily / Monthly Free Game...
We appreciate that our Daily & Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questio...View More