GamProtect is a scheme that helps licensed gambling companies across the UK work together to protect people who may be at risk of gambling-related harm.

It allows participating operators to share information securely, helping to ensure that customers are supported with the same safer gambling standards wherever they choose to play.

Your account with us was closed because we received a notification through the GamProtect scheme that you have been registered by another gambling operator.

This is an automated process designed to support your wellbeing and help keep everyone safe. We do not have access to the specific reasons for the registration, only that one exists.

Because the registration was made by another company, we are unable to reopen your account or provide you with specific details about the closure.

The only way to find out more, discuss your situation, or appeal the decision is to contact the operator who originally registered you with the scheme. Our Customer Support team can tell you which operator this was.

No, they are two different and separate schemes:

• GAMSTOP is a service you sign up for yourself to self-exclude from all UK gambling sites.
• GamProtect is a scheme where operators share information with each other to protect customers they believe may be at risk.

If you feel you need support, we strongly encourage you to reach out to one of the UK's free, confidential support services. They can offer expert, non-judgmental advice.

• GamCare: Visit www.gamcare.org.uk or call 0808 8020 133.
• BeGambleAware: Visit www.begambleaware.org for tools and support.