We understand it can be disappointing when a promotion isn’t available to you. Promotions aren’t always offered to every player at all times. However, you can still enjoy our Daily Free Games and any in‑game offers currently available.

A promotion may not be available to you for one of the following reasons:

• We have concerns regarding your patterns of play, and we have a regulatory obligation not to make this promotion available in these circumstances. In the meantime, we recommend visiting our Responsible Gambling page.
• Some promotions are only open to selected players. If you’ve already opted into a promotion on a previous day, you will still be able to take part in that day’s promotion and receive any prize or reward you qualify for.
  You may also be eligible for future promotions when they are made available to you.

To visit our Responsible Gambling page, please click here.