How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and the connected Bank Account is still open, you can still withdraw back via the expired card as most banks will still accept funds back from an expired card.
Should your bank not accept those funds back however, or it's been too long since the card expired, then your withdrawal may fail & the funds will be put back onto your account balance with us.
If this happens, then you can head back to the Withdrawal section, and our system should now offer you the choice to withdraw back to bank account details instead.
If you have not withdrawn to a bank account before, it will ask you to enter your sort code & bank account number.
If you have requested a bank withdrawal in the past, then your existing bank details will be shown & used for the withdrawal. Please double-check them to ensure that you are withdrawing to your correct bank account details, and they can be updated via the Update Bank Details option in the Withdrawal section.