How do I raise feedback about a Chat Host or an experience in a Chat Room?

We always want you to have a good time with us, and we’re always happy to hear your thoughts about your time spent in the Chat Rooms.

You can email any ideas and comments about our Chat Team to chathosts@monopolycasino.com

What do I do if I am unhappy with a Chat Host?

If you’re not enjoying a particular conversation, you can always try and start a new topic or perhaps change Chat Room.

However, if you feel that a Host has acted inappropriately, we kindly ask that you contact our Customer Support Team to discuss this further. Please provide them with the name of the Host, the time this incident occurred and the Chat Room.

Are there rules in the Chat Rooms?

Yes. Our Chat Hosts always aim to keep the Chat rooms fun and entertaining for all. To ensure that there is a positive atmosphere, we as that everyone follows our Chat Guidelines. These can be found here.