How do I know if I have been selected to receive free spins?
If you're selected to receive free spins, we'll let you know as soon as you load the specified game. When you enter a game and trigger your free spins, you’ll see a message that says “Congratulations! You have x Free Rounds”. The free spins will then play automatically before any paid wagers.
How do I claim my free spins?
To claim your free spins, you simply open a game that is included in the Free Spins Promotion. We will let you know in the promotional email. When you have loaded the game, the free spins will be applied automatically.
When do I get my winnings?
Winnings are added to your playing account balance when all the free spins have ended. By way of example: If you receive 15 free spins, any winnings will be added at the end of the 15th spin, even if you swap between two games while playing.
Do my free spins have wagering requirements?
No, there are no wagering requirements attached to the free spins themselves, so you will typically be able to withdraw any winnings if you'd like to.
How long do I have to use my free spins?
Unless otherwise specified, you will have 7 days to claim your free spins by loading one of the games. Once claimed, you will have 30 days to use the free spins unless otherwise specified. We are not able to re-credit them once the spins have expired.
What games can I receive free spins on?
We'll let you know the number of spins and the specific game or games they're available on within our promotional email or offer.
How do I check if I've already completed my spins?
As the free spins load up automatically, you may find your spins before you find our email! You can check if you've played your free spins by going to My Account > History > Gaming History.
Please note free spins only appear in the History once they have all been used. They’ll show as ‘Net_free_spins’ with a wager of £0.00.
I can't find my free spins, what should I do?
Please check your email to see which games these free spins are available on.
As free spins expire if they are not claimed within 7 days, please check if the email was sent more than a week ago. If you've already claimed your spins by loading the relevant game(s), but not played them all, they would expire after a further 30 days.
What coin size are my free spins set to?
Unless otherwise specified in the promotional email or terms, the free spins will be set to 1p per line, on maximum pay lines. This can't be changed manually before spinning. You can check the promotional email or terms for details.
You can also see your coin size and bet level in the game, but this can't be changed while the free spins are in play.
I didn’t get a win from my free spins, why is this?
The free spins play out at the same odds as real money wagers on the chosen game. This means that wins can’t be guaranteed. Sometimes, just like when you play for real, there will be times when you’re not very lucky. As the games are randomly generated, each spin has an equal chance of a win whether the wager was from a free spin or not.
My game has frozen while playing my free spins, what should I do?
All our games play out on our secure server, so you’d never miss out on the results even if you don’t see the conclusion of the spin on your screen. The game may play out without being visible on-screen, or it may wait for you to return.
First, refresh the page or leave the game and return – this should cause the game to start up from the point it froze, or it will update the display to show the outcome.
Once all free spins have been finished, you can check the result by going to My Account Gaming History. Here, it will just show the final result rather than the result of each spin.
Remember, nothing will show in the Game History until all spins have been taken, and all winnings will be added after the final spin.
To minimise the chance of this happening again we recommend clearing your Temporary Internet Files and Cookies, which you can find out about here.