Who are MONOPOLY Casino?

We're MONOPOLY Casino, and we are the first and only MONOPOLY-based gambling site in the UK!

The MONOPOLY Casino website is operated by Gamesys Operations Limited, part of the Gamesys group. In December 2015 we got together with Hasbro, the owners of the property trading game MONOPOLY, to bring you the all-new MONOPOLY Casino!

The Gamesys Group is one of the leading UK online gambling businesses and operators behind Jackpotjoy.com, MEGAWAYSCasino.com, MONOPOLYCasino.com, VirginGames.com, DoubleBubbleBingo.com and RainbowRichesCasino.com.

Our mission is to be the world's most entertaining online company providing a fun, value for money, entertaining, quality, innovative, brilliant customer service and a sense of competitive challenge in a responsible, fair and trusted environment.

We've got all sorts of Slots and Casino games, many of which are themed around the popular game of MONOPOLY. As well as our games we have plenty of exciting offers and exclusive Promotions to take part in too.

We provide safe, fair, quality services, with security and responsible gambling always our top priority. Gamesys has achieved exemplary standards in player protection and social responsibility. Our offices are based in the UK and Gibraltar, and there are plenty of ways to get in touch with us whenever you need to, 24 hours a day.

Who is are MONOPOLY Casino operated by?

• MONOPOLY Casino is operated by Gamesys Operations Limited (part of the Gamesys group) on the basis of an underlying software system owned by Gamesys Operations Limited.
  
  
• We are licensed and regulated in Great Britain by the Gambling Commission of Great Britain, pursuant to the Gambling Act 2005. If you are using MONOPOLY Casino in Great Britain, your use will be governed by this licence and regulated by the Gambling Commission of Great Britain.
  
  
• We are also licensed by the Government of Gibraltar and regulated by the Gambling Commissioner of Gibraltar, pursuant to the Gibraltar Gambling Act 2005. If you are using MONOPOLY Casino in a territory other than Great Britain, your use will be governed by this licence and regulated by the Gambling Commissioner of Gibraltar.

Age Verification

It is illegal for anyone under the age of 18 to open an account or to gamble on MONOPOLY Casino.

MONOPOLY Casino takes its age verification responsibilities very seriously.

Our Age Verification Policy can be found here under Section 4.2. 

Game Fairness

We guarantee a verifiable fair gambling environment for all our members.

All games are extensively tested and reviewed by us prior to release.

We regularly obtain specialist independent audits of our Random Number Generator and the average payout percentages of our games to ensure fair play and honest payouts.

The output of all games is reviewed daily to ensure it performs within the expected bounds of appropriate gaming performance.

Each game has game rules which can be accessed prior to playing the game and, where appropriate, payout tables are displayed within the relevant game console.

Data Protection and Security

The safety and security of your personal information is of paramount importance to us.

We are bound by applicable data protection laws in relation to the handling and collection of your personal information.

We have security systems in place which protect your financial and personal data. Some examples are set out below:

• Payment information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who, in turn, have secure encrypted links between themselves and leading banks.
  
  
• You only need to enter your Debit Card details once. The details are then stored in our secure servers using a proprietary encryption algorithm. After that, your Debit Card details will only be used when you make a deposit to or withdrawal from your member account.
  
  
• We require your 3-digit Card Security Code (also known as CV2 number, usually found on the back of your card) during all card transactions, so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
  
  
• We execute transactions in secure mode using Thawte certification, so any personal information and financial details you submit are encrypted during transmission. Information submitted by you is encrypted using safe security layering (SSL) encryption, the exact level of encryption supported is determined by the level supported by your Internet browser.

Our employees and the employees of our service providers do not have access to your full debit card details.

Protection of Your Account Funds

We are responsible for the protection and management of your account balance. We safeguard all Member account balances (including, but not limited to, winnings) in a separate bank account (a client account) that is independent of all of our corporate and operating accounts.

Consequently, in the event of our insolvency, while protection of your funds is not absolutely guaranteed, you would be entitled to claim monies from this account.

Such protection meets the medium rating standard in accordance with the rating's system set out by the Gambling Commission of Great Britain. For further information please click here.

Responsible Gambling

MONOPOLY Casino is committed to providing a responsible gambling service and to providing its members with self-help account control options and tools. Some examples of such control options and tools are set out below:

• Deposit control limits here 
• Account cool off here
• Member account self exclusion here
• Self help industry information contacts and links on the website

Click here to learn more about on our responsible gambling approach, this is found under Section 10.

Member Support

Our 24 x 7 Customer Support Team respond to all member queries within 24 hours.

Members can contact us via telephone, email and Live Chat.

Full access to all game wagering and financial transactions.

Fast payouts - 95% of member withdrawals are processed by us within 12 hours. *Bank clearing times may vary.

Clearly published Account Complaint Procedures

If you have any further questions, please feel free to contact our Customer Support Team by telephone on 0800 048 1047, by email at support@monopolycasino.com or using the Live Chat facility at the bottom of the Help and FAQ section