To ensure all our members have a chance to win on our Chat games, the Chat Host may vary the criteria needed to be eligible to win a credit. This is either down to their own discretion or sometimes it can be listed as part of a promotion on the Promotions page.

Chat comps are a bonus for playing with us and we like to spread the good vibes to as many people as possible! The host will let you know what the criteria is at the start of the Chat games.

You can win one Chat game every 24 hours in a rolling time period. This keeps wins fair and helps us reward even more players. Plus, there are still opportunities to win further Chat bonuses in other Chat Promotions during the day.

Everyone is invited to play our games; you can still play for fun if you have already won! The number of Room comps you can receive is unlimited if you are only in one room at a time. Please be aware that being in more than one Chat Room at a time (‘multi-rooming’) can mean that wins from any of the Chat games are not applied to your balance.

If you are currently on a Chat win restriction the above will not apply to you as you are unable to win any cash credits in Chat for the duration of your restriction.

• Media Games: These are games which appear at the top of the Chat window and you can interact by clicking or moving things in the game window, playing different skill games for the chance to win a prize!
• Non-Media Games: These are games which the Host devises, such as quizzes where you can participate by typing the answers into the Chat Rooms.
• Room credits: From time-to-time, our Hosts may credit all the members within a room with a small cash credit to spread the luck, have a bit of extra fun, or to celebrate a particularly large win a member has had.

Our Chat games should be played with the spirit of fairness in mind. To ensure everyone enjoys their time within our Chat rooms, we believe that all wins from Chat games should be spread amongst as many members as possible.

As part of these efforts and in response to overwhelming feedback, we may take the decision to restrict credits from being applied to a small number of members' accounts. This would prevent our members from receiving any cash credits from our Chat Games for a short period of time.

To ensure that everyone has a chance of winning, a member may have their credits restricted for a short period of time if they have received a number of these in a short space of time. All accounts are reviewed by our Chat Team and if the decision is made to restrict your wins, a member of our Chat Management Team will email to advise further.

The Chat Hosts and the Customer Support Teams are not involved in this decision and are unable to advise further on it.